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SHIPPING & RETURNS

SHIPPING POLICY

Processing Times

Every order is handcrafted, packed with care, and shipped within 2–4 business days. High‑volume weeks may add a day, but we never rush quality.

You’ll receive an order confirmation as soon as you check out, and a tracking number the moment your package heads out.

Shipping Rates

We ship by weight so you only pay for what your order actually costs to send.

Typical rates:

  • 0–1 lb: $5.99

  • 1–3 lb: $7.99

  • 3–5 lb: $9.99

  • 5 lb and up: $12.99

Orders $50+ ship free — because treating yourself shouldn’t come with a penalty.

All orders ship via USPS Ground Advantage or Priority Mail, depending on weight and distance.

Delivery Times

Once shipped, most U.S. orders arrive in:

  • 3–7 business days (Ground Advantage)

  • 2–4 business days (Priority Mail)

Carrier delays can happen, but we’ll always keep you updated

Tracking

Your tracking number will activate within 24 hours of shipment. If it’s being stubborn, give it a little time — USPS sometimes needs a moment.

Address Accuracy

Please double‑check your shipping address at checkout. If something looks off, email us ASAP at mmankins@mystichollowcosmetics.com. If your order hasn’t shipped yet, we’ll fix it.

RETURN & EXCHANGE POLICY

At Mystic Hollow Cosmetics, we want you to feel confident, cared for, and excited about what you ordered. We stand behind our formulations — but we also know that skincare is personal, and sometimes your skin has its own opinions. Here’s how we handle refunds in a way that’s fair, honest, and respectful to both you and our small business.

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30‑Day Satisfaction Guarantee (Yes, Even If You Tried It)

If you’ve used a product and your skin didn’t vibe with it — irritation, breakouts, or simply “this isn’t for me” — we’ve got you.

You have 30 days from delivery to request a refund on gently used products.

To qualify, we ask for:

  • A brief description of what didn’t work

  • A photo of the product (so we know it’s the right item)

We don’t need a novel — just enough info to help us improve and to keep things honest.

Refunds for used products are issued as store credit.

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Unopened & Unused Products

Changed your mind before opening it? No problem.

Unopened, unused products can be returned within 7 days of delivery for a refund to your original payment method. Return shipping is the customer’s responsibility.

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Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, email us within 48 hours with photos of:

  • the product

  • the packaging

  • the shipping box

We’ll replace it or issue store credit — whatever works best for you.

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Lost or Delayed Packages

Once USPS has your package, it’s officially in their hands. If your order seems lost or delayed:

  1. Start by contacting USPS with your tracking number.

  2. If you need help navigating the process, reach out — we’re here to support you.

We cannot issue refunds for packages marked delivered by the carrier.

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Refund Processing

Once approved, refunds are issued as:

  • Store credit for used products

  • Original payment method for unopened returns

Please allow 3–7 business days for your bank or card issuer to post the credit.

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A Note on Honesty (Because We’re a Small Business)

We’re a small, ingredient‑driven brand — not a giant corporation with endless inventory. We take care of our customers, and we appreciate customers who take care of us, too.

We reserve the right to decline refunds in cases of:

  • repeated “didn’t work for me” claims

  • excessive refund requests

  • evidence of product tampering

  • attempts to return empty or nearly empty containers

  • patterns that suggest policy abuse

We handle these situations kindly, but firmly.

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