Privacy policy

Who we are

Mystic Hollow Cosmetics LLC is a small skincare business based in Henderson, Nevada, USA. Our online store runs on Wix. In this policy, 'we' and 'us' mean Mystic Hollow Cosmetics LLC.

You can reach us at mmankins@mystichollowcosmetics.com.

What we collect

Information you give us:

• Contact details: your name, your email address and, if you choose to give it, your phone number, when you place an order, send us a message or sign up for emails.
• Order details: your shipping and billing addresses, what you buy, and your order history.
• Account details: if you create an account, your login email and anything you add to your profile.
• Messages and reviews: what you write to us, and any review, rating or photo you post.

Payment information: payments are processed by our payment providers, such as PayPal. We never see or store your full card number. name the card processor

Information collected automatically: when you visit, our site platform and its tools record technical information such as your IP address, browser and device type, the pages you view, the site that sent you to us, and your approximate location based on your IP address.

Cookies: see the Cookies section below.

How we use it

• To process, pack, ship and track your orders, and to handle returns.
• To answer your questions and send you messages about your order.
• To send marketing emails, if you have signed up for them. You can unsubscribe at any time.
• To run, secure and improve the site, and to understand which pages and products people use.
• To prevent fraud and misuse.
• To meet our legal, tax and accounting obligations.

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run the store, and only as much as they need:

• Wix, which hosts our website, store, checkout, accounts and forms.
• Payment providers, which process your payment. confirm, for example Wix Payments and PayPal
• Shipping carriers, such as USPS or UPS, which need your name and address to deliver your order.
• The email tools we use to send order updates and newsletters. confirm, for example Wix Email Marketing
• Analytics tools that help us understand how the site is used. list any that are connected, for example Google Analytics

We may also disclose information if the law requires it, to protect our rights or our customers, or as part of a sale or transfer of the business.

Marketing emails

We only send marketing emails if you sign up for them. Every email has an unsubscribe link, or you can email us and we'll take you off the list.

Emails about an order you've placed, such as confirmations and tracking, are not marketing and will still be sent.

Cookies

Cookies are small files a website stores in your browser. Our site uses essential cookies, and your browser's local storage, to keep the site secure, remember your bag, complete checkout and, if you pause motion, keep it paused. On your first visit, a banner asks before we use anything non-essential: preferences (such as remembering your recent searches), analytics (counting visits to see how the site is used) and marketing. You can accept all, reject non-essential, or choose by type, and change your mind any time with Cookie settings at the foot of every page. confirm the Wix cookie banner is on, and whether any marketing cookies or pixels, such as Meta or Google Ads, are installed; if so, list them here

Our analytics and platform providers may collect information about your activity over time and across different websites when you use ours.

You can block or delete cookies in your browser settings. If you block essential cookies, the bag and checkout may not work.

Do Not Track: some browsers send a 'Do Not Track' signal. There is no common standard for responding to it, and our site does not currently respond to it.

How long we keep it

We keep order records for as long as we need them for tax, accounting and legal reasons retention period, for example 7 years, and contact and marketing details until you unsubscribe or ask us to delete them. Messages are kept for as long as they're useful for helping you.

How we protect it

Our site uses encrypted (HTTPS) connections, and payments are handled by providers that meet the card industry's security standard (PCI DSS). Only the people who run the store can see customer information. No way of sending or storing data is completely secure, but we work to protect what you share with us.

Children

Our site is not directed to children under 13, and we don't knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Your choices

You can ask us what personal information we hold about you, and ask us to correct or delete it, by emailing us. We'll confirm we have your request and reply within 45 days. confirm the response time We may need to keep some information for legal or tax reasons, and we'll tell you if so.

If you have an account, you can update your details yourself when you're signed in. You can check out without an account.

Nevada residents

Nevada law gives residents the right to ask an online business not to sell certain personal information. We don't sell personal information. If you're a Nevada resident and want to make this request anyway, email us with the subject 'Nevada opt-out', and we'll respond within 60 days.

California residents

We don't sell your personal information or share it for cross-context behavioral advertising, and we don't give it to third parties for their own direct marketing.

You can ask us what personal information we've collected about you, and ask us to correct or delete it, by emailing us. Making a request won't change how we deal with you.

This policy sets out the categories of information we collect, where it comes from, why we use it and who we share it with, how we respond to Do Not Track signals, and how we'll tell you about changes, as California's Online Privacy Protection Act requires.

Other states

If you live in a state that gives you other privacy rights, email us. We'll honor your request as the law requires.

Visitors outside the US

Our store is run from the United States. Your information is stored and processed in the US, and wherever our service providers operate.

Changes to this policy

If we change this policy, we'll post the new version here and update the date at the top. If a change is significant, we'll make it clear on the site or tell you by email.

Contact

Questions or requests: mmankins@mystichollowcosmetics.com. Mystic Hollow Cosmetics LLC, Henderson, Nevada. a mailing address for privacy requests, if you want to give one