Shipping and returns

Processing

Every order is packed by hand and ships within 2 to 4 business days. A busy week can add a day.

You'll get an order confirmation by email at checkout, and a tracking number when your order ships.

Rates

We ship to addresses in the United States only.

Shipping is a flat $6.99 per order, whatever is in it. pick one shipping policy: keep the flat $6.99, use the weight rates the live page lists, or switch to UPS Ground rates as agreed on Oct 3

Orders of $50 or more ship free with code MYSTIC50: enter it at checkout. Checkout takes one code per order, so it can't be combined with another discount code. make free shipping automatic at $50, with no code?

Delivery

Checkout's delivery estimate is 5 to 7 business days, and you'll see it before you pay. pick the carrier and one delivery estimate; the live page says USPS, 3 to 7 business days, and the Oct 3 meeting agreed on UPS Ground rates

Carrier delays happen. If your order is running late, we'll help you chase it.

Tracking

Your tracking number activates within 24 hours of shipment. If it doesn't update straight away, give it a little time.

Address changes

Please check your shipping address at checkout. If something is wrong, email mmankins@mystichollowcosmetics.com as soon as you can. If your order hasn't shipped, we'll fix it.

30-day satisfaction guarantee

Skincare is personal. If a product doesn't suit your skin, tell us within 30 days of delivery, even if you've opened and used it.

Send a photo of the product and a line about what didn't work. For opened products the guarantee is paid as store credit, not as a refund to your original payment method. confirm 30 days and store credit

Unopened products

Changed your mind? Unopened, unused products can be returned within 7 days of delivery for a refund to your original payment method. Return shipping is paid by the customer.

Damaged or wrong items

If your order arrives damaged, or you receive the wrong item, email us within 48 hours of delivery with photos of the product, the packaging and the shipping box. We'll replace it or issue store credit, whichever you prefer.

Lost or delayed packages

Once the carrier has your package, it's in their hands. If it seems lost or late, start with the carrier and your tracking number, and email us if you need help.

We can't refund packages the carrier marks as delivered.

How refunds are paid

• Opened products, under the 30-day guarantee: store credit.
• Unopened returns, within 7 days: a refund to your original payment method.
• Damaged or wrong items: a replacement or store credit.

Once a refund to your original payment method is approved, allow 3 to 7 business days for your bank or card issuer to post it.

Fair use

We're a small business, and this policy works because it's used in good faith. We may decline refunds for repeated or excessive requests, tampered products, empty or nearly empty containers, or patterns that suggest abuse.